Privacy Policy
Privacy Policy
Zayluxe | www.zayluxe.pk | Last updated: 3 September 2026
1. Introduction
Zayluxe respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.zayluxe.pk, create an account, place an order, contact us, or otherwise use our services.
2. Information We Collect
Information you provide may include your name, telephone number, email address, billing and delivery addresses, account details, order history, size or product preferences, messages, reviews, return information, and payment-related details. We may also automatically collect IP address, browser and device information, pages viewed, referral source, approximate location, cookie identifiers, and website interaction data.
3. Payment Information
Online payments are handled by independent payment gateways or financial institutions. Zayluxe does not normally receive or store complete payment-card numbers, PINs, or card security codes. We may receive limited transaction information such as payment status, method, reference number, and amount.
4. How We Use Information
We use personal information to process and deliver orders; verify payments and prevent fraud; manage accounts, returns, refunds, and customer service; communicate order and policy updates; personalize and improve the website; maintain security and business records; comply with legal obligations; and send promotional messages where permitted.
5. Legal and Operational Basis
We process information where it is necessary to fulfil an order or provide requested services, comply with legal obligations, protect legitimate business and security interests, or where you have given consent. You may withdraw consent for optional marketing at any time.
6. Cookies and Similar Technologies
We and our service providers may use essential, preference, analytics, and advertising cookies or similar technologies. Essential cookies support checkout, security, and site operation. Where a consent tool is provided, you may manage optional cookies there. You may also change browser settings, but blocking essential cookies can affect website functions.
7. Sharing of Information
We may share only the information reasonably necessary with payment providers, banks, courier and logistics companies, website hosting and e-commerce providers, analytics or marketing providers, customer-support tools, professional advisers, regulators, law-enforcement bodies, or another party involved in a lawful business transfer. We do not sell personal information for money.
8. International Processing
Some technology or service providers may process information outside Pakistan. Where this occurs, we take reasonable steps to use reputable providers and appropriate contractual or security safeguards, subject to applicable law.
9. Data Retention
We keep personal information only as long as reasonably necessary for orders, support, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business records. Retention periods vary by data type and legal requirement. Information that is no longer required is deleted, anonymized, or securely restricted where reasonably possible.
10. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Customers should keep passwords confidential and notify us of suspected unauthorized account activity.
11. Your Choices and Rights
Subject to applicable law and verification, you may ask to access, correct, update, or delete certain personal information; object to or restrict certain uses; withdraw marketing consent; or ask questions about our privacy practices. Some information may need to be retained for legal, security, accounting, or transaction purposes. Requests can be sent to zayluxe.pk@gmail.com.
12. Marketing Communications
You may unsubscribe using the link in a promotional email or contact us. Transactional communications about orders, security, policy updates, or customer service may still be sent when necessary.
13. Children’s Privacy
Our website is intended for customers capable of making a lawful purchase and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information without appropriate authorization, contact us.
14. Third-Party Links
Third-party websites and services have their own privacy practices. Zayluxe is not responsible for their policies or conduct, and you should review their notices before providing information.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The revised version will be posted on this page with an updated date.
16. Contact Us
Email: zayluxe.pk@gmail.com
Address: BOR Housing Society, Johar Town, Lahore, Pakistan.
