Shipping Policy
Shipping Policy
Zayluxe | www.zayluxe.pk | Last updated: 3 September 2026
Shipping Area
Zayluxe delivers to serviceable locations within Pakistan. We currently do not offer international delivery unless specifically stated on the website. Courier coverage may not be available in every remote or restricted area.
Order Processing
Orders are normally processed within 1–3 business days after confirmation and any required payment verification. Orders placed on weekends or public holidays are processed on the next business day. Processing may take longer during sales, launches, holidays, adverse weather, or other high-volume periods.
Estimated Delivery
After dispatch, delivery generally takes 3–7 business days, depending on destination and courier operations. Remote locations may take longer. Delivery dates are estimates and are not guaranteed.
Shipping Charges
Applicable shipping charges are shown on the product page, cart, or checkout before the order is placed. Free-shipping offers, if any, are subject to the conditions displayed with the promotion.
Order Tracking
When available, tracking information is sent by email, SMS, WhatsApp, or shown in your account. Tracking may take up to 24 hours after dispatch to become active.
Delivery Attempts and Address Accuracy
Please provide a complete address, active telephone number, and any helpful landmark. The courier may contact you before delivery. If delivery fails because the address or phone number is incorrect, the customer is unavailable, or the parcel is refused, re-delivery charges may apply.
Inspection at Delivery
Before accepting a parcel, check whether the outer packaging appears seriously damaged or tampered with. Where courier rules allow, note the issue with the rider or refuse the parcel and contact us. For product issues found after opening, follow our Refund & Returns Policy and retain the packaging and evidence.
Delays, Loss, or Damage
Courier delays may occur because of weather, public holidays, security restrictions, strikes, road closures, high order volume, or events outside reasonable control. If tracking shows an unusual delay or the parcel appears lost, contact us so we can investigate with the courier. Verified loss or transit damage will be resolved through replacement or refund, as appropriate.
Separate Shipments
Items from one order may occasionally arrive in separate parcels. You will not be charged extra solely because we split an order.
Contact
For shipping help, email zayluxe.pk@gmail.com with your order number.
