Refund & Returns Policy
Refund & Returns Policy
Zayluxe | www.zayluxe.pk | Last updated: 3 September 2026
Overview
We want you to be satisfied with your Zayluxe purchase. Subject to the conditions below, you may request a return or exchange within 15 calendar days after the order is delivered.
Return Eligibility
To qualify, the item must be unworn, unused, unwashed, and undamaged; tried only on a clean indoor surface; returned with its original box, tags, accessories, and packaging; and accompanied by the order number or other proof of purchase.
Non-Returnable Items
We cannot accept an item that shows wear, dirt, odour, sole marks, damage caused after delivery, alteration, misuse, or missing packaging. Items clearly marked “Final Sale” or “Non-Returnable” before purchase are not returnable except when defective, damaged, incorrect, or where return is required by applicable law.
Wrong, Damaged, or Defective Items
Please contact us as soon as reasonably possible after delivery and provide your order number, a description of the issue, and clear photographs or video of the item and packaging. If we confirm that the item supplied was incorrect, damaged in transit, or defective, Zayluxe will arrange an appropriate replacement, exchange, or refund and will bear reasonable return-delivery costs.
Change of Mind or Size Exchange
For an eligible change-of-mind return or size exchange, the customer is responsible for return shipping and any re-delivery charge. Exchanges depend on stock availability. If the requested size or replacement is unavailable, we may offer another product, store credit with your agreement, or a refund.
How to Request a Return
Email zayluxe.pk@gmail.com within the 15-day period. Include your full name, order number, phone number, reason for return, and relevant photographs. Wait for return instructions before sending the parcel. Items sent without authorization may be delayed or refused. Pack the item securely and use a trackable courier.
Inspection and Refunds
Returned items are inspected after receipt. If approved, the refund will be issued to the original payment method where technically possible. For Cash on Delivery orders, we may request verified bank or mobile-wallet details in the name of the customer. Processing by Zayluxe normally takes 7–14 business days after approval; banks and payment providers may require additional time. Original delivery charges are not refundable for change-of-mind or size returns.
Order Cancellation
You may request cancellation before the order is dispatched. Once dispatched, the order must be handled under this Returns Policy. If a prepaid order is cancelled before dispatch, the refund will be returned through the original payment route, subject to payment-provider processing time.
Consumer Rights
This Policy does not limit any mandatory rights available to customers under applicable consumer-protection law.
